In addition to the Public Wills Master Services Agreement General Terms and Conditions (the “General Terms”) entered into between you (“Customer,” “you,” or “your”) and PUBLIC WILLS PTE. LTD., together with its Affiliates (collectively, “Public Wills,” “we,” “our,” or “us”), and the Service Order associated with the General Terms (the “Service Order”), which incorporates these Enterprise Platform Product Specific Terms (“Product Specific Terms”), your access to and use of the Public Wills Enterprise Platform and associated services (collectively, the “Services”) is subject to the following additional Product Specific Terms.

Capitalized terms used but not defined herein shall have the meanings given to them in the General Terms.

These Product Specific Terms apply only if Customer has ordered the Services as reflected in a valid Service Order. To the extent that anything in these Product Specific Terms conflicts with the General Terms and/or Service Order, these Product Specific Terms shall take precedence unless otherwise expressly stated.

1. CLIENT DATA AND DATABASE

1.1 Client Database

Public Wills shall, on Customer’s behalf, process and make available Customer Data relating to Customer’s clients, prospective clients, and related parties (“Clients”), including but not limited to:

• personal information of Clients

• asset, liability, and estate information
  
  
  

• beneficiary, executor, trustee, and guardian details
  
  
  

• instructions, preferences, and notes
  
  
  

• documents uploaded or generated through the Services
  
  
  

• data obtained through integrations with Customer systems or approved third-party systems

(collectively, the “Client Database”).

1.2 Compliance with Applicable Laws

Customer represents and warrants that its collection, storage, processing, and use of the Client Database shall at all times comply with all Applicable Laws, including but not limited to:

• the Personal Data Protection Act 2012 (Singapore)
  
  
  

• the General Data Protection Regulation (GDPR), where applicable
  
  
  

• all applicable data protection, privacy, and confidentiality laws

1.3 Lawful Collection and Consent

Customer represents and warrants that:

(a) all Client Data has been lawfully collected;

(b) all required notices and disclosures have been provided;

(c) all necessary consents have been obtained from Clients; and

(d) such consents permit the use of Client Data within the Services.

Customer shall retain records of such consents and shall provide evidence upon reasonable request by Public Wills.

1.4 Permitted Data Sources

Customer may only upload or provide:

• data it owns; or
  
  
  

• data it has legal authority or permission to use

Customer shall not upload:

• unlawfully obtained data
  
  
  

• scraped or purchased data without proper consent
  
  
  

• data in violation of Applicable Laws
  
  
  

1.5 Data Accuracy

Customer is solely responsible for ensuring that all Client Data is:

• accurate
  
  
  

• complete
  
  
  

• current

Public Wills shall not be liable for any loss, error, or consequence arising from inaccurate or incomplete Client Data.

2. ENTERPRISE PLATFORM SERVICES

Public Wills shall provide Customer with access to the Enterprise Platform Services as specified in the applicable Service Order.

2.1 Core Platform Functionality

The Services may include:

• will drafting engine and structured workflows
  
  
  

• clause libraries and template systems
  
  
  

• document generation and export functionality
  
  
  

• client onboarding and data capture tools
  
  
  

• user access controls and permissions
  
  
  

• audit logs and document version tracking

2.2 Legal Workflow Support (If Purchased)

Where included in the Service Order, the Services may include:

• coordination of lawyer review processes
  
  
  

• Certified True Copy (CTC) workflow facilitation
  
  
  

• support for complex clause structuring
  
  
  

• escalation support for drafting-related queries

Such services are operational and workflow-based in nature.

2.3 Enterprise Features (If Purchased)

The Services may include:

• multi-user and multi-branch access
  
  
  

• hierarchical role structures (e.g., Director, Manager, Will Writer)
  
  
  

• team and access management controls
  
  
  

• white-label branding capability
  
  
  

• API access or third-party integrations
  
  
  

• reporting and analytics dashboards

2.4 Training and Onboarding

Public Wills may provide:

• onboarding sessions
  
  
  

• product training
  
  
  

• best practice guidance

Customer is responsible for ensuring its users are properly trained.

2.5 Platform Updates

Public Wills may update, enhance, modify, or replace features of the Services from time to time, provided that such updates do not materially reduce the core functionality of the Services.

3. NEUTRAL PLATFORM ROLE

Public Wills operates the Services as a neutral technology platform.

Customer acknowledges and agrees that Public Wills:

(a) does not monitor, review, or validate the content of wills or documents created using the Services;

(b) does not control or direct Customer’s use of the Services;

(c) is not responsible for decisions made by Customer or its users; and

(d) shall have no liability for any claims arising from:

• documents created using the Services
  
  
  

• advice given by Customer
  
  
  

• Customer’s interactions with its Clients

4. CUSTOMER’S COMPLIANCE RESPONSIBILITIES

4.1 Legal Compliance

Customer represents and warrants that:

• its use of the Services
  
  
  

• all documents created through the Services
  
  
  

• all communications with Clients

shall comply with all Applicable Laws.

4.2 Execution and Formalities

Customer acknowledges that Public Wills:

• does not supervise execution of wills
  
  
  

• does not provide witnesses
  
  
  

• does not verify legal formalities

Customer is solely responsible for ensuring:

• proper execution
  
  
  

• proper witnessing
  
  
  

• compliance with legal requirements

4.3 Professional Responsibility

Customer is solely responsible for:

• advice provided to Clients
  
  
  

• suitability of documents created
  
  
  

• estate planning decisions

4.4 Representation Restrictions

Customer shall not represent that Public Wills:

• is a law firm
  
  
  

• provides legal advice
  
  
  

• acts as solicitor or legal counsel

unless expressly authorised in writing.

5. LEGAL DISCLAIMER

Public Wills and the Services are not intended to provide:

• legal advice
  
  
  

• legal representation
  
  
  

• fiduciary services

No part of the Services shall be construed as such.

Customer is responsible for obtaining independent legal advice where required.

6. DATA SECURITY

6.1 Security Measures

Public Wills shall implement reasonable administrative, technical, and physical safeguards to protect Customer Data.

6.2 No Absolute Security Guarantee

Customer acknowledges that:

• no system is completely secure
  
  
  

• Public Wills does not guarantee absolute security

7. SERVICE LIMITATIONS

The Services may not be suitable for:

• cross-border estates
  
  
  

• multi-jurisdictional matters
  
  
  

• complex trust structures
  
  
  

• tax planning

Customer is responsible for assessing suitability.

8. PROHIBITED USE

Customer shall not use the Services to:

• create fraudulent documents
  
  
  

• impersonate Clients
  
  
  

• misuse personal data
  
  
  

• engage in unlawful estate structuring

Public Wills may suspend or terminate access for violations.

9. USAGE AND PERFORMANCE

Public Wills may:

• monitor usage levels
  
  
  

• enforce usage limits
  
  
  

• apply Usage Fees where applicable

10. SUSPENSION RIGHTS

Public Wills may suspend access to the Services if:

• Customer breaches Applicable Laws
  
  
  

• Customer uploads Prohibited Content
  
  
  

• a security risk is detected
  
  
  

• payment obligations are not met

11. WHITE-LABEL AND AGENCY USE

11.1 Permitted Use

Where expressly permitted in the applicable Service Order, Customer may:

(a) use the Services on a white-label basis;

(b) provide access to the Services to its clients or end users (“End Clients”); and

(c) incorporate the Services into its own service offerings.

11.2 No Ownership or Platform Rights

Customer acknowledges that:

(a) Public Wills retains all right, title, and interest in and to the Services;

(b) Customer is granted a limited right to use the Services and does not acquire any ownership rights; and

(c) Customer shall not represent that it owns, developed, or operates the Services.

11.3 Responsibility for End Clients

Customer shall be solely responsible for:

(a) all End Clients;

(b) all data submitted by or on behalf of End Clients;

(c) all communications, advice, and services provided to End Clients; and

(d) ensuring End Client compliance with Applicable Laws.

Public Wills shall have no contractual relationship with any End Client and shall have no liability arising from Customer’s relationship with its End Clients.

11.4 Restrictions

Customer shall not:

(a) sublicense, resell, or distribute the Services as a standalone software product without prior written consent;

(b) allow access to the Services by any third party other than Authorized Users and permitted End Clients;

(c) reverse engineer, replicate, or create competing products based on the Services; or

(d) use the Services in a manner that competes with Public Wills.

11.5 Direct Engagement Protection

Public Wills reserves the right to engage directly with any End Client in the event that:

(a) Customer breaches this Agreement;

(b) Customer fails to meet payment obligations; or

(c) Customer ceases operations.

Customer agrees that such engagement shall not constitute a breach of this Agreement.

11.6 Migration Upon Termination

Upon termination or expiration of the Services:

(a) Public Wills may offer End Clients the option to continue using the Services directly; and

(b) Customer shall not unreasonably restrict or interfere with such transition.